Please contact us first before returning items you have issues with. We offer a 30 day return policy on
most products sold. Manufacturer restrictions apply to the products as detailed below
Asterit Customer Relations call 9732069455 or by emailing firstname.lastname@example.org
1. Return Restrictions
a. Defective Products: Customer may return most defective products to us within 15 days of
b. Non-Defective Products: Customer may return non-defective products directly to us within
30 days of purchased date and refund at customer’s credit or purchase account after seller
restocking charge will apply, the details are written in “General Return Policy” section.
2. Return Merchandise authorization (RMA) Number: any type of returns will not be accepted by
seller unless accompanied by a unique RMA number, which customer may obtain and fill RMA form
at “Supported documents” section or by emailing email@example.com
3. All products must be returned one complete, including all original boxes, packing materials,
manuals and other accessories provided by the manufacturer. Asterit Networks LLC reserves the
right to refuse the return of incomplete products. Restocking fees are written in “General Return
4. Shipping Costs: customer is responsible for the cost of shipping returned items, Seller is responsible
for the cost of shipping replacements or exchanges of returned items. It is advised to the customer
to purchase full insurance to cover loss and damage in transit for shipments of returned items.
5. Damaged in transit: if a package containing items purchased from seller arrives at customer
address damaged, customer should refuse to accept delivery from the carrier. If such a package has
already accepted, customer must
a. note the damage on the carrier’ delivery record
b. save as is the product (original box, packaging).
c. Notify the seller promptly by calling or emailing.
If customer does not anything above (note the damage, save the package as is, notify the seller) in
15 days of delivery accepted, customer will deemed to have accepted the merchandise.